FAQs

So-Mine FAQ’s

Where are So-Mine products sold?
In addition to our own site, So-Mine products are sold by many major US retailers. Many of our products are sold on a seasonal basis, so they may not be in stock in all stores at all times.

Terms and Conditions

So-Mine reserves the right to refuse service, remove or edit content, or cancel orders at our sole discretion. You will receive an email with your receipt and details regarding your order.

Shipping 

So-Mine will attempt to ship all merchandise within two business days of purchase unless otherwise specified. Dependent on the location of the warehouse the product is stocked in, transit times can range anywhere between 3-5 business days on stock items. For items with lead times greater than 5 days, the transit times will be specified in the description. So-Mine will not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery.

Returns

Merchandise purchased from So-Mine may be returned within 10 days of delivery if accompanied by original receipt and be in new condition and in the original packaging. Returns must be pre-authorized by emailing customerservice@somineproducts.com. So-Mine will not be responsible for any costs associated with shipping the return. Actual cost of shipping the item to you will not be credited or refunded. Claims for defective or damaged items must be filed within 5 days of delivery. Please inspect your items immediately upon delivery. Claims received after 5 days of delivery will be subject to respective vendor warranty policies. 

Order cancellation

Orders cancelled after 24 hours may be subject to a minimum 25% or maximum 50% cancellation and restocking fee in addition to any shipping charges incurred.

So-Mine reserves the right to modify or change the terms of use of this site with or without notification.

User Warranties

In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.

Privacy Policy

This privacy policy discloses the privacy practices for www.somineproducts.com. This privacy policy applies solely to information collected by this web site.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time by contacting us via the email address or phone number given on our website.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 770-993-4696 or via email customerservice@somineproducts.com.